The Pennsylvania Gaming Control Board has issued a reminder to the public of the availability of online forms that would allow consumers to file complaints and disputes for both land-based and interactive gaming.
The Pennsylvania Race Horse Development and Gaming Act charges the Board with the duty of investigating all potential non-criminal violations of the Act including complaints and disputes alleged by patrons.
A complaint, it advised, is a difference of opinion between the licensed gaming entity and the patron, which does not involve money or items of value. A dispute is a claim for a specific amount of cash or merchandise.
Patrons that have a complaint or a dispute with a licensed gaming entity in the Commonwealth of Pennsylvania may request that the Board investigate such complaint or dispute. All patron complaints and disputes are assigned a case number and an investigator. Any criminal violations of the Act alleged by a patron will be referred to the Pennsylvania State Police for investigation.
The Board also noted that in order to file a complaint or dispute involving interactive gaming, the patron must first file a complaint or dispute with the interactive gaming provider. This is critical since the PGCB’s interactive form will require entry of a complaint number generated by the interactive gaming provider when you file with them.
Patrons have 30 calendar days following an incident to file a dispute or complaint online at the Board’s website or in person at any Pennsylvania casino.
